Product analysis: analysis was able to confirm the customer comment that the programmer was unable to turn on and that there was a burning smell from the programmer.It was further noted that latches were broken on power cord bay and media bay door.The power supply, power cord bay and media bay door were replaced.The hard drive was re-imaged and software reloaded.The device then passed all final functional and system tests.If information is provided in the future, a supplemental report will be issued.
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