Additional product codes: gxl and hwe.Part 05.000.008, lot 006336 (previous lot 003463): release to warehouse date: april 20, 2016.Manufactured by synthes (b)(4).No non-conformance reports (ncrs) were generated during production.Review of the device history record showed that there were no issues during the manufacture of this product, and any subcomponents, which would contribute to this complaint condition.A service and repair evaluation was completed: the customer reported the fast forward and reverse does not work.The repair technician reported the device does not run in forward, fast forward, or reverse and the bearings and column were covered in debris.Damaged component is the reason for repair.The cause of the issue is damaged component.The following parts were replaced: motor, circuit board, membrane switch & flex circuit, and all applicable components.The item will be repaired per the inspection sheet and will be returned to the customer upon completion of the service and repair process.The evaluation was confirmed.The device was deemed serviceable and will be returned to the customer, no design or manufacturing issues were identified therefore it has been determined that no corrective and/or preventative action is proposed.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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It was reported that on (b)(6) 2020, the handpiece for battery powered driver fast forward and reverse does not work.The issue was observed during weekly audit.There was no patient involvement.During the manufacturer¿s investigation of the returned device it was noted, the device does not run in forward, fast forward, or reverse and the bearings and column were covered in debris.This report is for a hand piece for battery powered driver.This is report 1 of 1 for (b)(4).
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