The device was evaluated by the philips remote service engineer (rse) and the customer.The caller is able to go into standby by pressing the button but after taking circuit off the gas outlet port, the unit does not go into standby.The caller advised that there were no significant errors in the logs.The rse advised the caller to perform pvt flow accuracy tests.Suspect is the flow sensor assembly.The rse provided the caller with the flow sensor assembly, air and o2 sensors part ids.Insufficient information is available to determine the resolution and disposition of the event.The customer was advised to provide the performance verification test results; however, no results were provided.Multiple good faith efforts (gfe) were made to obtain additional information: however, no further details were provided.The complaint will be processed for closure.If additional information is received at a later date, the complaint will be reopened, and a supplemental report will be submitted.
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