Model Number IPN913776 |
Device Problem
Power Problem (3010)
|
Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
|
Event Date 01/04/2021 |
Event Type
malfunction
|
Manufacturer Narrative
|
(b)(4).Complaint verification testing could not be performed as no sample was returned for analysis.A verification of the reported failure mode was conducted and 8 devices were taken from current production (425-00 concha neptune lot # 73a210003n) at the manufacturing facility and were functionally tested.No issues were encountered during the functional testing.A device history record review was performed and no relevant findings were identified.Without the device to evaluate the complaint could not be confirmed and the probable cause could not be determined from the available information.Teleflex will continue to monitor and trend for reports of this nature.If the sample becomes available at a later date a follow up report will be submitted with investigation results.
|
|
Event Description
|
It was reported the device "will not turn on/stay on.Lights flash but heater will not turn on".No patient involvement reported.
|
|
Manufacturer Narrative
|
Qn#(b)(4).The sample was returned for evaluation.A visual exam was performed and it was observed that the trim ring and left mounting bracket were cracked.No other defects were found.Continuing with the investigation the neptune was connected to 110 vac.The unit passed the initial power connect test; however, it was not able to navigate through the power-on self-test (p.O.S.T.).The unit was opened and the power supply board (11823) was replaced with a known good power supply board.This time the unit was again able to pass the initial power connect test.The unit also navigated through the power-on self-test (p.O.S.T.) with no issues.During the temperature display accuracy test the unit displayed the correct temperatures and properly alarmed in the high temperature scenario.The unit was able to be powered on and remained on for functional testing.Testing confirmed the unit had a faulty power supply board.Since the neptunes are 100% functionally tested during manufacturing assembly, it is unlikely that the failure was present at the time of release.A device history record review was performed with no evidence to suggest a manufacturing related issue.The root cause for the failure is unknown.The power supply board may have encountered higher stresses than normal causing it to fail before its intended use life.Teleflex will continue to monitor and trend on complaints of this nature.
|
|
Event Description
|
It was reported the device "will not turn on/stay on.Lights flash but heater will not turn on".No patient involvement reported.
|
|
Search Alerts/Recalls
|