H.6.Investigation: the complaint investigation for discrepant results with the bd max extended enteric bacterial panel (xebp) (ref.(b)(4)) lot 0203459 was performed by the review of the manufacturing records, retain material testing, customer¿s data analysis and verification of complaints history.Customer provided data allowing to identify that lot 0290202 of bd max¿ enteric bacterial panel (ebp) (ref.442963) was used with the xebp lot.Review of the manufacturing records of both bd max enteric bacterial panel lot 0290202 and bd max¿ extended enteric bacterial panel lot 0203459 kits indicated that results met the specifications for release and use.Retain material of xebp kit lot 0203459 and ebp kit lot 0290202 were tested in negative and no positive result was obtained for the ebp and the xebp targets.Customer reported false positive results and provided one run file (run #4392) from instrument ct0914 for investigation.In this run, five samples were tested with the bd max¿ extended enteric bacterial panel and one strong campylobacter positive result was obtained in position b1.In addition, four vibrio positive results were obtained in positions b1, b3, b4 and b5.Manual pcr curve adjudication was conducted.Manual curve adjudication has limitations; visual examination of pcr curves for low signal and/or aberrant curve geometry is an extremely conservative assessment of the data.Analyzes of pcr curves revealed that, for each suspected false positive result, there was an abnormal linear fluorescent signal increase in the vibrio channel (rox, bottom) and those increase did not correspond to true amplifications.The pcr curves pattern showed a step dislocation in the raw pcr signal and generated positive results.It is unlikely the step dislocations are due to true amplification and a root cause could not be identified.There is no indication of an increase in complaints for discrepant results for the bd max¿ extended enteric bacterial panel lot 0203459.The root cause was not identified.Bd cannot confirm the complaint based on the investigation that was performed.
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