A steris service technician arrived onsite and learned from user facility personnel that the harmony connectpoint was being held up with an iv pole as the brakes were loose.At the time of the reported event, an employee bumped into the iv pole allowing the harmony connectpoint to drift resulting in the reported event.The technician inspected the harmony connectpoint and confirmed that the brakes were loose.The unit was installed in 2017 and is not under steris service agreement; the user facility is responsible for all maintenance activities.The reported event is attributed to improper preventive maintenance activites by user facility personnel, specifically not regularly inspecting and adjusting the friction brake.The harmony connectpoint operator manual states (11-1), "the friction brakes may require adjustment over time.If the harmony connectpoint should drift when released during articulation, use the following procedure to adjust brake tension and reduce drift." the technician replaced the brake assembly, tested the unit, confirmed it to be operating to specification, and returned it to service.A steris account manager performed in-service training on the proper preventive maintenance of the harmony connectpoint, specifically regularly inspecting and adjusting the friction brake as needed.No additional issues have been reported.
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