This supplemental report is being submitted to provide the legal manufacturer investigation and additional information from the customer.Additional information received from the facility¿s material manager states the event diagnostic flex sigmoid.The connection was secure.The settings were correct.There were no foreign objects observed on the electrical contacts.There was no damage or abnormalities observed with the device prior to preparation.There were no error codes, messages, warnings, alerts or alarms received.The patient was under anesthesia about 10-15 minutes longer.The unit was switched out and the intended procedure was completed.There was no patient injury.In addition, the legal manufacturer (lm) reviewed the content of this complaint for further investigation.The legal manufacturer was unable to determine the root cause.As the results of the dhr review, it was confirmed that there was no abnormality in manufacturing, concession, and variation.It was confirmed that there was no unevenness.The lm reported that the most probable cause for the reported event is as follows: since it was not reproduced in the repair section, it was assumed that the said equipment was broken due to aging because there was no abnormality in the said equipment, there was a problem in either of the other devices (scope, scope cable), or the scope was functioning correctly on the loner machine (another cv-180).Since there are various abnormalities in the image, in the case of failure, the ap substrate which is performing analog signal processing is suspected.
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