Part 314.291, lot 2163332: manufacturing site: (b)(4).Supplier: (b)(4).Release to warehouse date: february 27, 2006.A manufacturing record evaluation was performed for the finished device lot number, and no non-conformance's were identified.A service and repair evaluation was completed: the customer reported the handpiece is cracked.The repair technician reported the handle is cracked and broken; pieces could be missing.Handle cracked/broken is the reason for repair.The item is not repairable per the inspection sheet.The cause of the issue is unknown.The item will be forwarded to customer quality.The evaluation was confirmed.A product investigation was completed: upon visual inspection, it was observed that the handle was broken.No other issues were observed with the returned device.No dimensional inspection can be performed due to post-manufacturing damage.Furthermore, the complaint relevant dimensions cannot be checked for dimensional accuracy, because of the design of the device.Based on the date of manufacture, the current and manufactured revision of drawings were reviewed.The complaint condition is confirmed.There is no indication that a design or manufacturing issue has caused the complaint condition and hence the root cause cannot be determined.The potential cause could be due to unintended forces applied to the device.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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It was reported that on unknown date, the sliding mechanism was discovered to have a cracked handpiece.This was discovered during sterile processing; there was no patient involvement.During investigation of the returned device, it was observed that the handle was broken.This report is for a sliding mechanism.This is report 1 of 1 for (b)(4).
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