It was reported that the hcu 30 showed the error ¿1004¿ during cleaning cycle.A getinge field service technician (fst) was onsite and checked the hcu 30 device.The fst could confirm the reported failure due to a stuck 3-way valve.The fst has cleaned the 3way valve and the actuator.The cardioplegia heater connector has been replaced.The device has been tested for hour, no further alarms occured.The hcu 30 device is back in use.Thus the reported failure could be confirmed.The most probable root cause are residues on the 3-way valve.The review of the non-conformities has been performed on 2021-03-10 for the period of 2013-01-23 to 2021-03-10.It does not show any non-conformity in regard to the reported product and failure.There is no indication that manufacturing issues occurred during this time, thus production related influences can be excluded.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿ s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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