G4:18feb2021.B4:06mar2021.H11:g5:k102985.H10: philips field service engineer (fse) was dispatched to the customer site to provide additional assistance and confirmed the touchscreen interface required replacement.A replacement part was been ordered to be installed by the fse.The fse replaced the touchscreen to resolve the reported issue.The device successfully passed all testing performed after repair and returned to full functionality.The device was returned to service.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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