Details of complaint: the customer reported that the nibp cuff on the bedside monitor (bsm) was not deflating.They sent the unit in for evaluation.No patient harm or injury was reported.Investigation summary: the device was evaluated at nihon kohden america (nka).The reported issue was duplicated.No internal damages were observed.External observations: the handle was missing two screws and the battery cover.The following components were replaced to repair the device: 0010 battery cover bsm-1700 qty 1 0020 bolts hexagon qty 1 (2) 0030 battery pack qty 1 0040 pump assembly, bsm-1700 qty 1 0050 tds-2xv05b-701, bsm-1700 (solenoid) qty 1.The evaluation and servicing information above provides inconclusive details about the cause of the deflation failure.This unit was installed on 4/29/2017 with no prior history of nibp failure.It is presumed that normal wear and tear of the nibp component caused the deflation failure as described in irc-nka300155567.The exact cause could not be determined.Service history for this serial number shows this is an isolated incident.Nibp failure is caused by a number of factors.Examples of these failure include: device damage/broken components: damaged buttons on the control panel, a broken red nibp socket, or physical damage impacting internal components (pump, dpu, power bd, digital bd).Incompatible cuff/hose.Wear and tear of the nibp components: nibp circuit failure, pump failure, or a stuck solenoid.Use error such as: a cuff is wrapped too tightly or loosely, a hose or line is not connected properly, a bent hose, or the nibp is performed concurrently with an ibp measurement.Patient conditions such as: body movement, an arrhythmia, under spinal anesthesia, during cpr, pulse wave is not detectable, or during the use of esu.Analysis of failures under irc-nka300155567 in 2019 shows no tendency of failure in those individual incidents.Pump failures observed were caused by normal wear and tear.When that occurs, the pump and related component(s) should be replaced.
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