Investigation: a terumo bct service technician checked out the machine at the customer site and was able to confirm the reported condition.The iv pole button was adjusted and the tie bar was replaced.Preventive maintenance was completed.The device serial number history report indicates no further related issues have been reported for this device.One year of service history was reviewed for this device with no other problems identified related to the reported condition.Root cause: the root cause of the iv pole easily falling was a loose iv pole button.Since replacement of the tie bar has resolved the cassette failure, it is likely this part caused or contributed to the reported condition.
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