|
Model Number V60 |
Device Problem
Key or Button Unresponsive/not Working (4063)
|
Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
|
Event Type
malfunction
|
Manufacturer Narrative
|
Date of event: (b)(6) 2021, date of report: 10feb2021.
|
|
Event Description
|
The customer reported the touchscreen is unresponsive when touching the screen.The customer confirmed the reported issue.The customer successfully completed several touchscreen calibrations, but the screen still has places that it is not responding on.The remote service engineer (rse) advised to replace the touchscreen and has discussed replacement procedures per the manual.There was no patient involvement.
|
|
Manufacturer Narrative
|
G4:01mar2021.B4:13mar2021.The customer replaced the touchscreen to resolve the issue.The unit passed the calibration test and it was returned to service.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
|
|
Search Alerts/Recalls
|
|
|