The unit was not returned to the service center for evaluation.A review of the instrument history showed no service/repair record since the date of purchase on (b)(6) 2009.As part of our investigation, the technical assistance center (tac) assisted the customer with troubleshooting.The customer informed tac that the 12ft sdi cable would stretch the length of the room.The customer determined that the cable was issue and that it needed to be replaced.Since, the unit or cable was not retuned the exact cause of the reported event cannot be determined at this time.The investigation of this event is ongoing and if additional information is received this report will be supplemented accordingly.
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This supplemental report is being submitted to provide the legal manufacturer investigation and device evaluation.The legal manufacturer (lm) reviewed the content of this complaint for further investigation.The legal manufacturer was unable to determine the root cause.The unit was delivered to the customer on december 17, 2009.The lm reported that the most probable cause for the reported event is as follows: there is no abnormality in the device, and it is presumed that the cause was that the sdi cable was about to break.As a result of checking the dhr, it was confirmed that there were no manufacturing abnormalities, special hires, or variations.
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