G4:(b)(6) 2021.B4:(b)(6)2021.There was no request for a field service engineer (fse) onsite visit and no service order was opened in regards to this allegation.This complaint was received through the customer feedback process.There was no request for technical support regarding this allegation and there is no record of a service order being opened.Philips is unable to confirm the customer¿s allegation since there was no technical support requested.No diagnostic report was provided for review.The cannot reach target flow (122d) is a low priority alarm that may occur during high flow therapy.The alarm is generated when the machine pressure reached its maximum and could not achieve the target flow.The recommended repair is to check the patient, check that the nasal cannula size is appropriate for the flow setting, check that an occlusive interface is not in use, and check the patient circuit for occlusions, kinks, or liquid (respironics v60/v60 plus ventilator, service manual, publication number 1049766, revision k, page 103).No parts were replaced.The device passed all performance verification testing and was placed back into use with the customer.This reporter stated that a patient of unknown age, gender, height, and weight was admitted to a hospital on an unknown date with the admitting diagnosis not reported.No relevant medical history, relevant past drug history or relevant concomitant medical products were reported.While admitted on an unknown date, the patient was prescribed high flow therapy via the respironics v60 ventilator with software version 3.0 via a fisher and paykel high flow nasal cannula size not reported; prescription, device settings, configuration, and patient circuit not reported.While admitted on (b)(6) , the patient was receiving high flow therapy in the prone position via the v60 device, there appeared to be pressure building up in the circuit, the device generated cannot reach target flow (122d) alarms, the v60 seemed to respond when the hospital staff decreased the flow rate and pressure while the alarm was active, the patient experienced an event of significant oxygen desaturation; values not reported, and cardiopulmonary arrest.Hospital staff then administered cardiopulmonary resuscitation rescue efforts, the patient was revived, intubated, was prescribed invasive ventilation, and the event of oxygen desaturation improved; values not reported.On an unknown date, the mechanical ventilation prescription was discontinued and the patient was extubated.No relevant laboratory data was reported.There is no information to support that a malfunction occurred.The device was behaving as intended when it alerted the user to an occlusive condition.The cannot reach target flow alarm is an expected device behavior when an occlusion occurs in the patient circuit and the machine pressure is outside the range to delivery therapy.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
|