The fse went on-site tested all products and passed, including both visible and audible alarm notifications.No failure found; device is still actively use at hospital.Spacelabs field service engineer (fse) has made multiple attempts to gather the needed ics database information but was not allowed by hospital.There is not enough information available to determine that a malfunction occurred during this complaint episode.If additional information is provided spacelabs will reassess the investigation.This investigation is considered complete and close.
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