Siemens received an update from the complaint preparer indicating that the customer was operational after service intervention.The engineer replaced the pipette assembly, lamp, and the heat absorbing filter.The engineer also checked and cleaned the readhead assembly, retaining ring, and source optics.After service, the system was operational according to the customer and all qc recovered within range.Because the issue was resolved via troubleshooting and service intervention, further investigation into the root cause of the issue is not required.It should be noted that the customer identified the use of boric acid in some of the patient samples.Additionally, the customer stated that samples were left at room temperature for over 24 hours prior to analysis.Per the reagent ifu, urine should be analyzed soon after voiding and the use of a preservative is not recommended: "test the urine within two hours after voiding.If unable to test within the recommended time, refrigerate the specimen immediately and let it return to room temperature before testing.Work areas and specimen containers should always be free of detergents and other contaminating substances.Use of preservatives of any kind is not recommended, as they may affect test results.".
|