This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.Multiple documented attempts to obtain additional information from the user facility have been unsuccessful, to-date.Based on the results of the investigation, the lamp likely shattered due to a scratch on the lamp, which led to the popping sound, the burnt smell, and the e103 error (clv lamp failed to light).A review of the device history record (dhr) found no deviations that could have caused or contributed to the reported issue.The device met all specifications at the time of shipment.
|