(b)(4).Complaint sample was evaluated and the reported event was not confirmed.Visual inspection of the returned product found the shrink wrap at the labeled end of the carton has been opened.The only items inside the outer carton are the stem and labels.No inner packaging was returned.Due to the lack of inner packaging, unable to determine if the sterility had been compromised.Device history record (dhr) was reviewed and no discrepancies were found.Root cause is due to transit damage.If any further information is found which would change or alter any conclusions or information, a supplemental report will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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