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Model Number V60 |
Device Problem
Defective Device (2588)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Type
malfunction
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Manufacturer Narrative
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Date of event: (b)(6) 2021.Reported: 24feb2021.
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Event Description
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The customer reported when the unit was operating, there was an issue with it not running correctly.The customer confirmed the touch panel was inoperable.The field service engineer (fse) also identified diagnostic error, "system restart," but it could not be replicated.The fse replaced the touchscreen to resolve the issue.The unit was tested and it was returned to service.The unit was not in use, and there was no patient or user harm reported.
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Manufacturer Narrative
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The field service engineer replaced the central processing unit (cpu) as a preventive measure.The touchscreen was returned to the manufacturer for failure analysis.The reported complaint of touchscreen failure is not duplicated.There is no fault found on this returned touchscreen assembly.The cpu board was also returned for failure analysis, and no failures were identified.The system restart error could not be duplicated.
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Search Alerts/Recalls
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