Model Number V60 |
Device Problem
Inadequate User Interface (2958)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 02/15/2021 |
Event Type
malfunction
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Manufacturer Narrative
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Note: we have not completed our investigation of this event.We will file a follow-up emdr at the completion of the investigation.Internal cross reference: (b)(4).
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Event Description
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It was reported that the customer was discontinuing therapy from a patient and the screen was unresponsive.There was no patient harm or injured as a result of the event.The customer reported that they held the power button and the unit shout off per customer.The customer performed the touchscreen calibration and the checked the unit and found no issues with the touchscreen operation.The remote service engineer recommended the touchscreen assembly be replaced and the software must be updated to 2.10 or higher.The customer elected to replace the user interface.
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Manufacturer Narrative
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B4: 08jul2021.The user interface assembly was replaced and no further issue on the device was reported.
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Manufacturer Narrative
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The user interface (ui) assembly was returned for failure investigation.Visual inspection of the user interface assembly revealed evidence of touchscreen cracked and shattered glass refers to record (b)(4).Touchscreen with cracked or shattered glass cannot be tested since the glass justification has a resistive coating, which, if broken, makes the touchscreen nonfunctional.
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Search Alerts/Recalls
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