Catalog Number G19401 |
Device Problem
Tear, Rip or Hole in Device Packaging (2385)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 02/08/2021 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).
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Event Description
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It was reported that "the package was found torn when the unit was taken out of the box".No patient involvement reported.
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Manufacturer Narrative
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Qn# (b)(4).The sample was returned for evaluation.A visual exam was performed and it was found that the packaging was torn.A device history record review was performed and no relevant findings were identified.Based on the visual exam of the returned sample, the complaint was confirmed.The paper of the package was found torn before use.This may happen due to mishandling during the packing process.The manufacturing site reports that in the current manufacturing procedure, 100% light inspection is done during the packing process.Operators who conduct the inspection, will reject the product if there is any torn packaging.However, it is suspected that the package was torn off after visual inspection during packing the product into cartons.A non-conformance was opened to address this issue.
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Event Description
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It was reported that "the package was found torn when the unit was taken out of the box".No patient involvement reported.
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Manufacturer Narrative
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Qn#: (b)(4).A second investigation was performed and the updated results are as follows: the sample was returned for evaluation.A visual exam was performed and it was found that the packaging was torn.A device history record review was performed and no relevant findings were identified.Based on the visual exam of the returned sample, the complaint was confirmed.The paper of the package was found to be torn.This may happen due to mishandling of the product.The manufacturing site reports that in the current manufacturing procedure, 100% light inspection is done during the packing process.Operators who conduct the inspection, will reject the product if there is any torn packaging.Although the complaint was confirmed, a true root cause for the issue could not be identified.
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Event Description
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It was reported that "the package was found torn when the unit was taken out of the box." no patient involvement reported.
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Search Alerts/Recalls
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