Model Number V60 |
Device Problem
Appropriate Term/Code Not Available (3191)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Type
malfunction
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Manufacturer Narrative
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Date of event: (b)(6) 62021.Date of report: 02mar2021.
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Event Description
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The customer called into technical support (ts) reporting that the device is displaying a 35 volt diagnostic code.The customer reported there was no patient involvement at the time the issue was discovered.
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Manufacturer Narrative
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The customer evaluated the device with the assistance of the remote service engineer (rse) and confirmed reported problem.Customer has advised the v60 is affected by power management board fco # (b)(4).Quote was provided for service.Multiple good faith efforts were made to obtain information regarding device evaluation, repair, and operational status with no response from the reporter and therefore cannot be determined.A review of servicemax found no parts were ordered or service requested and the case was closed.If the decision is made to have the device evaluated and repaired by philips a new service order will be opened and will be captured through philip's normal complaint procedure.
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Manufacturer Narrative
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The service engineer implemented the field change order replacement of the new pm pcba to resolve reported problem.After installation of the new pm pcba.The unit successfully passed testing.
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Search Alerts/Recalls
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