It was reported that the ventilator touchscreen is intermittent.There was no patient involvement.Therefore, there was no patient harmed or injured as a result of the event.The remote service engineer (rse) troubleshot the issue with the customer over the phone.The customer has performed touchscreen calibration, and the problem continues.The rse advised the customer to replace the touchscreen assembly.The rse provided the part number to the customer to address the issue.
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B4: (b)(6) 2021.The customer reported that the touchscreen was replaced, and the device is now working.No part was received for evaluation.Therefore, no root cause can be identified.If the component is returned for investigation, an assessment will be performed.
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