Model Number V60 |
Device Problem
Inadequate User Interface (2958)
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Patient Problem
No Patient Involvement (2645)
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Event Date 02/16/2021 |
Event Type
malfunction
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Manufacturer Narrative
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We have not completed our investigation of this event.We will file a follow-up report at the completion of the investigation.Internal cross reference: complaint (b)(4).
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Event Description
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It was reported to philips that the device had error 1105 (alarm led) in the event log, and the alarm led illuminated red.The device was not in clinical use at the time of the event.There was no report of patient or user harm.The customer was given a quote for the part number and pricing for a replacement power switch overlay.
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Manufacturer Narrative
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G4:10jun2021.B4:30jun2021.The customer ordered a replacement power switch overlay to be replaced onsite by the customer.No onsite service was requested, and the case was closed.A supplemental report will be submitted if new information is received.
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Manufacturer Narrative
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B4:07sep2021.It is unknown if the device was in clinical use at the time of the event.The customer could not be reached for additional information regarding how the device was being used when the problem was observed.There was no report of patient or user harm.No part was received for evaluation.Previous investigations have shown that excessive engagement or pressure contact over the light emitting diode (led) while attempting to engage the switch due to the proximity of the led to the switch may cause a separation of the led to the encapsulant.This is subjective to the operator of the equipment which is why this is not a universal or catastrophic failure of all units.
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Search Alerts/Recalls
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