The event has been reported with a delay due to our retrospective examination of the record.At the time (2019-11-23) the complaint was reviewed and found not to be reportable.Current day, we compared the record with equivalent events, and found an inconsistency with the reporting decisions.With the current knowledge and the current team of complaint handlers, we have come to conclude the event should have been reported.As a remedial effort, we will report it within capa # (b)(4).Maquet cardiopulmonary gmbh did not request the product back for investigation since the issue is known.Similar product, showing a similar malfunction, has been investigated in # (b)(4): a hole in sterile bag on paper side can be confirmed.No welding problem was found.In addition photo of the complaint shows the torn on the medical paper side of the sterila package.Device history record for lot 92286425 was reviewed.There are no evidences indicating a non conformance or deviations of the product in question during the manufacturing and final release of this specific lot.The failure is already known to the manufacturer.Maquet cardiopulmonary gmbh has been already initiated a capa (b)(4), based on several complaints showing the same symptoms with different material numbers than the one in this complaint, in order to determine the root cause and initiate further actions to determine corrective measures for the failure.This complained product was manufactured before the corrective actions are implemented in capa.The most probable root causes were identified in dms # (b)(4) version 01.One of the root causes is, primary packaging consist out of medical paper pouch which do show less protection than other materials like tyvek.Based on this, engineering change request # (b)(4) has been initiated to change sterile bag from medical paper to tyvek and strengthen cardboard box.Based on this failure could be confirmed.This complaint is being monitored as part of the complaint data trending of maquet cardiopulmonary gmbh and further investigations and measures will be conducted in case of adverse trending.
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