Product complaint # (b)(4).Additional information has been requested and obtained.If further details are received at a later date a supplemental medwatch will be sent.The event describes clearly that the reservoir was "torn".Please request of the customer: why was the drain returned? was there a complaint or malfunction of the drain? please describe.There is a possibility that leakage occurred not from the reservoir but from the drain.Thus, please investigate both of the products.Upon it becomes available, we will ship device return status.We regularly contact with sales rep about the device returning.No further information will be provided.Note: events reported on mw# 2210968-2021-01910.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.
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Product complaint # (b)(4).Date sent to the fda: 6/21/2021.H3 evaluation: complaint sample was received for evaluation.After opening the complaint sample primary pack, there was a piece of drain was found.Surgical tape was round the drain.When surgical tape was removed, the drain was found in two pieces.However, drain was visually checked but there was no hole found.Evaluation or retain sample was not done as the lot number is not specified.This report is being submitted pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon, or its employees that the report constitutes an admission that the product, ethicon, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.Product complaint # (b)(4).Date sent to the fda: 6/21/2021.This report is being submitted pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon, or its employees that the report constitutes an admission that the product, ethicon, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.
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