The device was returned loose in a bag.The lens was not returned in the device.The plunger lock and lens stop have been removed.The plunger is oriented correctly.Viscoelastic is observed in the device.The plunger has been retracted to mid-nozzle.The end of the tip is bent backwards.Product history records were reviewed and documentation, indicated the product met release criteria.There were no issues found related to the product lot, nozzle lot, company nozzle control number or the vendor nozzle control number.A qualified viscoelastic was indicated.The root cause for the damage observed, to the returned used device tip cannot be determined.All nozzles receive a 100% inspection for cosmetic issues and damage.All company assembled devices receive an additional 100% inspection for cosmetic issues and damage.The damage observed, the returned device tip would not have met company's release criteria for this product.Procedures and processes exist within the manufacturing environment that focus on protection of the nozzle tip.Nozzles are a molded product.The manufacturing process is a validated operation, with specifications that are maintained and documented.If the tip is inadvertently pressed against a hard surface, the tip could be damaged in this manner.Due to the used nature of the device, it cannot be verified, that the damage was present when opened.A director of global quality customer affairs (gqca) has discussed, the case with the reporter.The manufacturer internal reference number is: (b)(4).
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