A company representative visited the surgery facility and observed seven cases with the surgeon.No tip issues occurred.It was stated that no issues were observed since the last reported events.Two possible associated factors were observed: the scrub nurses loaded the ovd through the device tip instead of the port.This is a failure to follow the dfu.The product dfu was reviewed for use as indicated.The dfu instructs: fully insert the viscoelastic cannula, perpendicular to the device, through the viscoelastic port, located in the lens stop portion of the device (a diagram is given).Fill the device until viscoelastic can be observed flowing to the line on the nozzle tip (a diagram is given), then retract the cannula.It was also noted that the scrub nurse manually re-inserted straight leading haptics back into the tip.Due to the fragile nature of the tip, instruments should not be inserted into or pressed against the tip as this may cause damage.The surgeon has indicated the devices will be inspected in the packaged and when opened and any further issues will be reported.The manufacturer internal reference number is: (b)(4).
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