The event has been reported with a delay due to our retrospective examination of the record.At the time ((b)(6) 2017) the complaint was reviewed and found not to be reportable.Current day, we compared the record with equivalent events, and found an inconsistency with the reporting decisions.With the current knowledge and the current team of complaint handlers, we have come to conclude the event should have been reported.As a remedial effort, we will report it within capa # (b)(4).It was reported that the weld seams are not thick enough so that the product comes out of the package even at the smallest movement.Maquet cardiopulmonary requested the product for manufacturer investigation.For the claimed batch 92204211, (b)(4) boxes have been received.There are (b)(4) products for each box.The samples have been investigated by laboratory.The outer packaging of the products are not damaged or deformed.All the sterile bags and all the suction tips are in the same direction in the package.Based on the visual inspection of the samples, all the open seals are located on the same side of the sterile bag and always on the side where the suction tip is.The failure can be confirmed by laboratory.This complaint was investigated and closed on 2018-05-15.There is no maintenance record related to the packaging machine during production date of the claimed lot.The machine was working properly.Also, there is no nonconformity and no scar (supplier corrective action request) related to the claimed material.For more detailed investigation related to the packaging machine, a non-conformance was opened nc (b)(4).Also,the samples were tested by mcp r&d department.The root causes were defined as below in the nc (b)(4): equipment / machine failure.Process failure.Calibration failure.Operator failure.As part of the investigation of this nc the following actions have been taken: equipment's mold holes were widened for m8 bolts.M8 hex head bolts and serrated lock washers were mounted.Calibrations were defined for parameters.Calibration requirements determination forms were created for related machines.Daily sealing control form was revised.Two control points were added in the form.Employees were trained.Device history record of the complained lot 92204211 has been reviewed and no abnormality was found.For more detailed investigation related to the packaging machine,a non-conformance was opened nc (b)(4).All variants of suction devices were phased out in 2018 due to marketing decision (dms #(b)(4)).The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary´s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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