G4:19apr2021.B4:26apr2021.The device was evaluated remotely by a philips remote service engineer (rse).The bme reported the touchscreen calibration failed after a few hours but did not report any damage to the touchscreen.Rse advised bme to repair is the unit's touchscreen or user interface assembly.The bme advised the rse to close the case and call back if they have any additional questions.It is unknown if any parts or repair has been conducted in relation to the alleged complaint.A supplemental report will be submitted if new information is obtained.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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