Catalog Number PFSR101209 |
Device Problem
Interrogation Problem (4017)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 02/19/2021 |
Event Type
malfunction
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Manufacturer Narrative
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Internal complaint reference number: (b)(4).
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Event Description
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It was reported that, during setup for a navio procedure, it was found that the error "e6" popped on the anspach drill console as soon as the drill was connected with the machine.They restarted the navio and reassembled the long attachment and burr assembly and performed the drill test.The drill test was successfully completed.Still after some time, the error e6 was activated.They replaced the drill with the alternate drill from other navio tray and it worked fine with the same long attachment and burr.They confirmed that the issue was with the drill.No patient was involved at the moment of the issue.
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Manufacturer Narrative
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H3, h6: the navio drill, part number 101209, s/n (b)(6), intended for use in treatment was not returned for evaluation thus, a visual and functional evaluation could not be performed and a relationship between the reported event and the device could not be determined.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.Although the reported problem was not confirmed a factor that may have contributed to the reported symptom may have been internal damage to an electronic component, causing it to to display the e6 error.Although no further containment or corrective action is recommended or required at this time, all complaints are monitored and trended through post market surveillance activities.If the product associated with this event is returned or provided at a future date, this evaluation will be reopened for investigation.
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Manufacturer Narrative
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H3, h6: the navio anspach emax 2 plus hand piece - rohs, pn pfsr101209, sn l5031283201, intended for used in treatment, was returned for evaluation.The reported event was functionally confirmed.During evaluation as soon the device was connected to the system, error e-6 occurred.The system was reset twice, and the issue persistent.A review of manufacturing records indicates the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.A historical capa, nc, hhe/pra, field action review was completed.A review of prior escalation actions found no actions applicable to the scope of this case.The failure mode and associated risk have been anticipated within the risk file and that the documented risk level is still adequate.The most likely cause of this event is electrical and/or thermal failure of the device.This error is associated with overheating issues in the device.Although no further containment or corrective action is recommended or required at this time, all complaints are monitored and trended through post market surveillance activities.
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Search Alerts/Recalls
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