During patient use, the autopulse platform [sn: (b)(4)] displayed user advisory (ua) 12 (lifeband not present) error message upon powering up.The use of the autopulse platform was immediately discontinued.No further information was provided by the customer.Patient's status information was requested, but the customer did not provide a response; therefore, patient's status is unknown.After the call, during device inspection, it was noted that the lifeband clip was broken.The lifeband was replaced; however, the autopulse platform still displayed the ua12 error message.Please see the following related mfr report: mfr # 3010617000-2021-00212 for the autopulse platform [sn: (b)(4)].
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