Reported discarded the involved device, however, provided a lot number for review.Product history records were reviewed, all quality checks performed indicated passing results and all release criteria were met per the product drawing.A labeling review of the finished good was performed.The instructions for use state "use a bite block when performing oral care on patients with altered levels of consciousness or those who cannot comprehend commands.Ensure foam is intact after use.If not, remove any particles from oral cavity." the review of the label is adequate for the intended use of the device and did not contribute to the reported failure.The root cause of the reported complaint is most likely due to user error of patient biting the swab.Discarded by facility.
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Report received of a malfunction resulting in an oral swab disengagement.Oral care was performed by a nurse on an alert and oriented patient.The reporter stated the patient bit down causing the green foam to disengage inside the patient¿s mouth.Reporter stated the disengaged foam was successfully retrieved without difficulty by the nurse and no injury occurred.The reported issue occurred during the initial use of device and no bite block was in use.The involved device was discarded; however, lot information was provided.Although requested, no additional information was available.
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