Investigation results: visual investigation: the investigation was carried out visually.As mentioned under, we received the open secondary package, the closed primary package with the ceramic ball head inside and the unused patient labels.During the optical investigation, an intact and complete sealed seam could be found on the top and bottom foil of the opened package.There is no indication for a defect or failure of the seam.Batch history review: the device quality and manufacturing history records have been checked for the available lot number and were found to be according to our specifications valid at the time of production.Review of the complaint history revealed that no similar complaints have been filed against products from this batch number.The review of risk assessment revealed that the overall risk level (severity x probability of occurrence) according to (b)(4) is still acceptable.Conclusion and measures / preventive measures: based upon the investigation results a clear root cause conclusion cannot be drawn.There is no indication for a material-, manufacturing- or design-related failure.Based upon the investigations results there is capa is not necessary.
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It was reported that there was an issue with nk562d - biolox delta prosth.Head 12/14 32mm l.According to the complaint description, the weld seam of the outer sterile packaging was not securely sealed, so that sterility had to be questioned.The problem was detected in time so that the patient did not come into contact with it.There was no described patient harm.Additional information was not available.Additional patient information is not available.The adverse malfunction is filed under aag reference (b)(4).
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