Date of event: unknown.The date received by manufacturer has been used for this field.The manufacturing location for this product is flextronics.This site is an oem manufacturing site.Therefore, bd corporate headquarters in (b)(4) has been listed and the (b)(4) fda registration number has been used for the manufacture report number.A device evaluation and/or device history review is anticipated, but is not complete.Upon completion, a supplemental report will be filed.
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H.6.Investigation: 1 photo representation was provided for the complaint.A dhr review was performed and showed there were no issues reported like broken lid during the manufacturing process of the lot number 0236022.A dhr review was performed and showed there were no issues reported like missing lids during the manufacturing process of the lot number 0236022.A review of non-conforming material report (ncmr) was performed for this part for the past 12 months and no issues were reported for broken lid/missing lids for the same part number.According to this investigation, the image provided clearly showed a broken lid.It was noticed that this product was sold by a distributor (tan tock seng hospital pte ltd-mmd).For this reason, evidence of the packaging used will be needed to determine the root cause.Therefore, due to lack of evidence it can¿t be confirmed this nonconformance as a failure mode related to a manufacturing process, because this kind of damages could be generated due to different variables like transit damaged, inadequate packaging to send the product to the end user.Possible root causes include: non-controlled method to ship partial boxes to end user, product damaged during the shipment or distribution (non-suitable packing), incorrect packaging process at the time to perform partial sales.According with this investigation there is not enough information provided from customer like pictures of original packaging and/or label issued by the weighing system in order to determine the root cause of missing lids.H3 other text : see h.10.
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