Catalog Number PFSR101209 |
Device Problem
Interrogation Problem (4017)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 03/08/2021 |
Event Type
malfunction
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Event Description
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It was reported that, during machine setup for a navio procedure, when they connected the anspach drill to the console, the error pop on the console.The procedure was successfully completed without delay using a drill from other set.No patient was involved at the moment of the issue.No other complications were reported.
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Manufacturer Narrative
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H3, h6: the navio drill, part number 101209, s/n (b)(6), intended for use in treatment was not returned for evaluation thus, a visual and functional evaluation could not be performed and a relationship between the reported event and the device could not be determined.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.Although the reported problem was not confirmed a factor that may have contributed to the reported symptom may have been internal damage to an electronic component, causing it to to display the e6 error.Although no further containment or corrective action is recommended or required at this time, all complaints are monitored and trended through post market surveillance activities.If the product associated with this event is returned or provided at a future date, this evaluation will be reopened for investigation.
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Manufacturer Narrative
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H3, h6: the anspach emax 2 plus hand piece - rohs, part number pfsr101209, serial sn (b)(6) and intended to be used for treatment, was returned for evaluation.A relationship between the reported event and the device could not be established.The reported problem could not be visually confirmed.A functional evaluation was performed.The reported problem was not confirmed.The drill was inserted into a known-good console and an "e6" error did not appear on screen.A drill test was performed.No issues were experienced during the test.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.While the reported problem was not confirmed during evaluation, the most probable contributing factor(s) to the reported problem is user running drill for a longer than expected time without providing sufficient time to stop running the drill and letting the motor to cool off.Although no further containment or corrective action is recommended or required at this time, all complaints are monitored and trended through post market surveillance activities.
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Search Alerts/Recalls
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