The device has not been returned to olympus.As part of the investigation, a review of the device history record (dhr) and a review of the instructions for use (ifu) were conducted.The dhr review did not show any anomalies or abnormalities identified during production.The device met all specifications upon release.The root cause of the event could not be established.Possible causes include an external force, degradation due to aging, or damage due to handling.The ifu contains the following statements: "follow the warnings and cautions given below when handling this instrument.This information is to be supplemented by the warnings and cautions given in each chapter." "after using this endoscope, reprocess and store it according to the instructions given in the endoscope¿s companion ¿reprocessing manual¿ with your endoscope model listed on the cover.Using improperly or incompletely reprocessed or stored instruments may cause patient cross-contamination and/or infection." "do not strike, hit, or drop the endoscope¿s distal end, insertion tube, bending section, control section, universal cord, video connector, or light guide connector.Also, do not bend, pull, or twist the endoscope¿s distal end, insertion tube, bending section, control section, universal cord, video connector, or light guide connector with excessive force.The endoscope may be damaged and could cause patient injury, burns, bleeding, and/or perforations.It could also cause parts of the endoscope to fall off inside the patient." "never perform angulation control, suction control or insertion/withdrawal of the endoscope¿s insertion tube without viewing the endoscopic image.Patient injury, bleeding and/or perforation can result." "never insert or withdraw the endoscope¿s insertion tube while the up/down angulation is locked.Patient injury and/or equipment damage can result." olympus will continue to monitor for similar complaints.
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