H.3 device evaluation by manufacturer: the scope was not returned for investigation.Three (3) good faith efforts were made by procept to retrieve the scope for investigation without success.A review of the device history record (dhr) was conducted, which confirmed that there were no nonconformances generated during the manufacturing process of this system and/or scope associated to this event.The review indicated that the system and/or scope met all required specifications upon release for distribution.A similar complaint review was performed across all other lots confirmed six (6) similar complaints.The aquabeam robotic system user manual, um0101-00 rev.F, states the following: 5.3 precautions: aquabeam scope setup: ensure the aquabeam scope and aquabeam handpiece have no sharp edges, rough surfaces, protrusions, and/or damage to the device.Failure to do so may result in user or patient injury.Inspect for particulates at the distal end of the aquabeam scope where the lens is located.If particulates are found around the lens, thoroughly wipe them off using a sterile gauze wetted with sterile water or saline.The scope was not returned for investigation.Three (3) good faith efforts were made by procept to retrieve the scope for investigation without success.The root cause of the reported could not be determined due to the inability to investigate the device.Submission of this report does not constitute an admission that the manufacturer's product caused or contributed to the event.
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