Updated fields: d4, d9, g3, g6, h2, h3, h4, h6, h10.Complaint sample was returned for evaluation: dhr - no anomalies occurred during the manufacturing process.Failure analysis - the returned unit was found to work as intended, and met all acceptance criteria.The returned product underwent ash testing which tests the let-down rate of the colorant used in the scalp clips, as well as dsc testing which tests the resin used in the scalp clips, and it also underwent spectroscopic analysis and determined none of the material was contaminated with another type of material.The complaint could not be verified through failure analysis.The root cause is undetermined and was unable to be confirmed in the complaint evaluation.Even though the complaint could not be confirmed, possible root causes include using non-compatible forceps, inadequate configuration chosen, opening the scalp clip too far, or improper material selection/dimensional attributes/tolerances.
|