The reported event could be confirmed, although the device was not returned but an image was shared which confirms the alleged failure.A device inspection was not possible since the affected device was not returned, and no other evidences were provided for investigation.A review of the device history for the reported lot did not indicate any abnormalities.A review of the labeling did not indicate any abnormalities.More detailed information about the complaint event as well as the affected device must be available in order to determine the root cause of the complaint event.However, based on the picture provided by the customer, one of the most probable root causes of stripping of threads could be: insertion of screw under high force at an angle greater than required (as per operative technique).If the device is returned or any additional information is provided, the investigation will be reassessed.
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