Qn#: (b)(4).The sample was returned for evaluation.A visual exam was performed and it was observed one of the rear mounting brackets was cracked.No other defects were observed.Functional testing was performed and the unit was connected to 120vac.The unit passed the initial power connect test and navigated through the power-on self-test (p.O.S.T.) with no issues.During the temperature display accuracy test the unit displayed the correct temperatures and properly alarmed in the high temperature scenario.The unit was able to power on and off with no issues.The unit was the prepared for the functional bench test where water, an adult breathing circuit (880-36kit), 2-3 lpm of air pressure, dual temperature probes, and a 382-10 concha smart water column was connected to the unit for a real time operational scenario.The unit successfully negotiated all pre-operational self-tests again and was functioning in real time.When an attempt was made to adjust the gradient, the gradient lights did not illuminate.Upon disassembly, the heated wire harness was found to have damaged wires.The wires were severed where the harness connects to the power control board.Based on the investigation performed, the reported complaint was confirmed.The investigation revealed that the heated wire harness had damaged wires where it connects to the power control board.Since the neptunes are 100% functionally tested during manufacturing assembly, it is unlikely that the failure was present at the time of release.A device history record review was performed with no evidence to suggest a manufacturing related issue.It was determined that unintentional user error caused or contributed to this event.
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