It was reported that, during use, patient uses the iv3000 device for his cgm and now that patient is about half way through the box the adhesive is sticking to the backing when patient tries to apply it and it sometimes pulls out his cgm.It is unknown how was the procedure finished and if there was a dealy.No other complications were reported.
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H3, h6: the batch record was reviewed and it could be confirmed that the products had progressed through a satisfactory release process which involved testing the product against the requirements of the finished product specification.There was also no issue identified during the manufacturing process that could have caused or contributed to the complaint problem.A complaint history review found a small number of similar instances of the reported event.There is nothing to indicate that this is outside of acceptable rates of occurrence.The device was used for treatment and was not returned for analysis.We have not been able to confirm a relationship between the event and the device or identify a definitive root cause.It was reported that the patient was using the device as part of his continuous glucose monitoring and that halfway through the box, the dressings became hard to remove from the backing.Probable root cause is incorrect storage of product.Environmental factors such as temperature can alter the adhesive nature of the device and so it must be stored in the conditions outlined in the instructions for use.The users of the reported product are advised to consult the ifu, to delineate future occurrences of the reported issue.This guide provides comprehensive instructions of the operation, use and limitations of the device, including correct conditions for storage and application and removal of dressings.No further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
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