Siemens has completed an investigation of the reported event.The cause of the complaint could not be determined.The investigation was performed considering complaint description, cs reports and system history.Because there were no log files, images or other information provided by the customer, this investigation result is based mainly on the statements of our system specialists.When the pc freezes/hangs and does not display an image, this indicates an issue with the pc hardware.The maintenance department, a third party organization, cleaned and reseated the cabling on the pc and the problem was solved.The system is working properly now and no parts were exchanged.After detailed investigation, the incident is not classified as a reportable event as neither serious injury, death nor an unexpected, prolonged hospitalization of the patient or any other person occurred or could be expected.
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