It was reported that there was an issue with ff013p - scalpfix sterile.According to the complaint description, when the customer open the package, paper label was not open smoothly and package was broken.There was no described patient harm.Additional information was not provided nor available / was not available.The malfunction is filed under aag reference (b)(4).
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Based upon investigation results, this event was re-evaluated and is considered no longer reportable due to risk file- no malfunction or serious injury.Investigation results: visual investigation: the blister provided is broken at the lateral end.Investigation was carried out visually and microscopically.Blister has been inspected by experts of matter.According to the statement of the experts, this damage could be caused during transport, thermal influences during transport or storage cannot be ruled out.Based on the device history records (dhr), a manufacturing related error can be excluded.Batch history review: the device quality and manufacturing history records have been checked for the available lot number and were found to be according to our specifications valid at the time of production.Review of the complaint history revealed that no similar complaints have been filed against products from this batch number.The review of risk assessment revealed that the overall risk level (severity 1(5) x probability of occurrence 1(5)) according to din en iso 14971 is still acceptable.Conclusion and measures / preventive measures: based upon the investigation results a clear root cause conclusion cannot be drawn.There is no indication for a material-, manufacturing- or design-related failure.Based upon the investigations results a capa is not necessary.
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