Despite multiple attempts the product was not returned for evaluation.It was reported that the cable between the balancer and the body shield broke during an operation the body shield was reported to be damaged as a result of this event.This event was initally reported the german distributor biotronik se & co.Kg by a physician in germany.It was confirmed there were no resulting injuries to the patient or caregiver as a result of this event.Per the instructions for use (ifu) excessive rotation of the body shield may cause the balancer cable to break.The body shield must be lowered and allowed to unwind after each use, in an unlocked position.Annual inspections must be performed on the cable.Cables must be replaced if there are any signs of wear and / or abnormalites.The reporting hospital facility was unable to supply any maintenance records to support the occurrence of regular inspections.Historical complaints were reviewed, and there is no reported harm related to this malfunction.
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