A philips field service engineer went onsite to pull the patient logs for the event.A review of the logs indicate that the leads off event alarmed at the central station and was subsequently silenced within two seconds.Since the leads off alarm was silenced at the central station a reset message was sent through iem.This message indicates that the clinical team at the central had accepted, read, and canceled the alert.There was no malfunction of the philips device.The audit logs prove that the system was operating correctly.The clinical staff at the central station had silenced the leads off alert which is why the alert did not go through iem.The customer was informed about how the alarm system works.No further investigation is warranted.The device remains on site and in use.
|