The root cause and root cause sub class cannot be identified.There was limited device-specific information provided, not batch number or return sample was available for evaluation.Without a batch reference number or a return sample, a manufacturing and technical evaluation cannot be completed for the wrap involved in this case.There is not a product quality-related trend identified for the subclass heat cells damaged leaking.The manufacturing operation employ quality control procedures, which include in- process testing, thermal testing, and visual inspection, to ensure the quality of the packaged product.This is a quality complaint liquid leaking.A risk calculation cannot be determined as there is no lot number available for this potential device malfunction.
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On (b)(6) 2021 , a spontaneous report from the united states was received from a consumer regarding a female of unknown age who was using the thermacare joint therapy 8hr 4ct.Medical history and information regarding usage of concomitant products were not provided.On an unspecified date, the consumer opened her last few packages of thermacare joint therapy 8hr 4ct (lot number: ldy5938067042048; expiration date 30-apr-2023), the liquid dripped off the patch and got on her hands.As of 01-apr-2021, no additional information was provided as the consumer declined further participation.
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