This event occurred in (b)(6).Unique device identifier (udi) (b)(4).The investigation requested the gas springs for an investigation, but the product was discarded.The issue was solved by the field service engineer replacing the gas springs.Per product labeling, "injury due to top cover dropping suddenly.Be careful when opening or closing a top cover.If you let go of the handle, the top cover can drop onto your fingers, or any other body part inside the instrument.If you do not fully open a top cover during maintenance, it can drop onto any body part inside the module.Always keep a firm grip on the handle and do not let go when opening or closing a top cover.Always open the top cover fully before starting work inside a module.If a top cover does not stay open properly, contact your local roche service representative.".
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The initial reporter stated the automatic centrifuge unit (acu) cover fell onto the customer's neck while performing maintenance on the module.No medical treatment was required.The customer confirmed the module was in "s.Stop mode" prior to opening a top cover, and all the safety instructions were followed.The next day, the field service engineer replaced the gas springs holding the acrylic cover.
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