The customer reported a blue screen and an error message stating "a problem has been detected and windows has been shut down to prevent damage to your computer.Dumping physical memory." at the central nurse's station (cns).Technical service asked the customer to reboot the cns and once the cns application completely loaded, the customer was able to view patients, issue resolved.Ts advised the customer to restart the central monitor every three months; otherwise operation becomes unstable and monitoring may stop.There was no patient injury reported.Nihon kohden continues to investigate the reported event.
|
Details of complaint: the customer reported a blue screen and an error message stating "a problem has been detected and windows has been shut down to prevent damage to your computer.Dumping physical memory." at the central nurse's station (cns).Technical service asked the customer to reboot the cns and once the cns application completely loaded, the customer was able to view patients, issue resolved.Ts advised the customer to restart the central monitor every three months; otherwise operation becomes unstable and monitoring may stop.There was no patient injury reported.Investigation summary: cns crashed.Why? unstable cns software.Why? improper maintenance, not rebooting the device, periodically.The root cause of the issue was determined to be improper periodic maintenance of the device as advised in the operator's manual.Per the operator's manual, restart of the cns every three months is recommended for optimal performance of the monitor.If not done so, operation of the cns may become unstable, and monitoring may stop.The reported issue does not require further investigation through capa process since the issue was caused due to improper periodic maintenance of the deice.This does not suggest nk device deficiency/malfunction.Manufacturer references # (b)(4).
|